There’s a bunch of information around on how to handle incoming emails with your rails application, in particular the wiki page, but I have some concerns with the methods that are being suggested, and in this article I present an alternative which I’ve been trying out and I really like.

Handling incoming email is, in essence, very simple. All you need to do is get the email, which is a big chunk of text, parse it with a ruby email class, such as TMail (which is used by ActionMailer), and perform some action. If you’re only handling a few specific addresses, it might be best to fetch the email via POP3, and I’ve done that before using a daemon to regularly poll the pop account.

POP3 is not a viable solution if you want to handle all email for a certain domain. At this point, we probably want to talk about SMTP.

A Very Short Guide to SMTP

Simple Mail Transport Protocol is pretty damn cool if you ask me. It’s dead simple, basically the client can only say “hello, here’s an email from X to Y”. Just like HTTP, it’s fully push based. There’s no polling, emails get pushed across the internet. Just like HTTP, it has a hole stack of response codes which are of course appropriate to trying to send an email, rather than talk to a web resource.

Using Postfix Mail Filters to Call Ruby

Postfix is a common open source SMTP server. Before I looked at it, it was big and scary. After a few hours of expert help, I wonder what seemed so complicated. One of the basic ways that we can use postfix to push mail to our rails app is by specifying a command like script which gets executed whenever postfix gets an email. This is the first option presented on the rails wiki, and they suggest using a script which calls the receive method of one of your ActionMailer classes.

My Concern

If we’re going to use ActionMailer to parse an email, and then presumably fire off a bunch of ActiveRecord code to make changes to your database as a result, clearly we’re loading the entire rails stack. Every time we get an email we’re loading the entire rails stack. This seems like how we handled web requests back in the day when there was only mod_cgi. No shared resources between requests, a big performance hit for loading all of rails and then getting rid of it each time, and the concern that we can only handle as many incoming emails as we have RAM on our server as the rails code takes up a bunch of memory.

What I Want

I don’t want to have to worry about the resources I need to scale my email server, I already do that with my application servers. I want to handle emails in a way that re-uses an in-memory copy of the rails classes and called be scaled in a predictable way.

That sounds a lot like a mongrel cluster.

We all have one of those already right. So why not handle incoming mail over HTTP? It’s dead easy, it scales well, and the result is really Rails-ish.

respond_to.email

I was hoping to get a plugin out of this. It’d be so handy that people would queue for miles to download it. The trouble is, it’s actually not even enough code to bother, it’s only about three lines of ruby and the same of postfix config. So, lets call this a pattern. I’ll describe how to do it, and you can all run off and do it yourself.

Step One: Install Postfix

Install postfix on one of your servers. For any sizable rails site, I like to have a little VPS just for daemons, cron jobs, scripts, and the mail server, to keep it separate from all the web stuff. On ubuntu, this was as easy as “sudo apt-get install postfix”. For the default configuration type, I chose “internet site”.

Step Two: Setup Your MX Record

For mail to start arriving at your mail server, you need to add a MX record to your DNS which points at the url of your server. Depending on your host, you probably have a web interface to do this, and it’s probably dead easy.

The Magic Script!

Create a file called mail_handler.rb, and pop it somewhere in your rails project. I created a /bin directory for it. Don’t use a rake task, the goal here is not to load in any unecessary stuff. Here’s the contents.

If ruby is somewhere else on your machine, change the line at the top to be correct (try “which ruby” on that machine to see where it is). I’ve chosen to hardcode in the url that I want to post the email to so that I don’t have to load any other files. If you have more deployment environments to worry about, you might want to put the target url in a yml file and parse it here. Just don’t load your rails environment file, that’s the whole point of this.

Configuring Postfix to Call the Script

In this example, the domain that I want to handle email for is “craigambrose.com”. Everywhere you see this, replace it with your own domain name. Most of the commands below need root access.

In /etc/postfix/main.cf

In /etc/postfix/virtual (this is a file, you may need to create this)

The above says to redirect any address at craigambrose.com to the alias “rails_mailer”, which I’ll create next. You could run multiple rails apps of the same server by giving them all unique aliases. On the left, you can use a regular expression to match addresses if you only want to match some of them.

To apply this change to virtuals, run:

In /etc/aliases

That’s the alias we created on the left. On the right is the path to my script, change as necessary. The pipe character before the script path means “the following is a shell command, not an email address”.

To apply this change to aliases, run:

To apply the main configuration changes to postfix, run:

Testing the Setup

I should be able to send an email now to “someaddress@craigambrose.com”. To see it get process by postfix, we might want to watch the postfix info log:

When the mail is process, you should see a line like:

Then, go peek at your rails app logs. You should see that the mail has been passed through by the script. Even if you haven’t written an action to handle it yet, the log entry should be there.

Troubleshooting

If you didn’t see the correct line in your postfix logs, then perhaps there’s a problem with your DNS Set. You could try talking to postfix directly. Mail servers listen on port 25, and you can telnet into them and speak directly. Try “telnet YOUR_SERVER_IP 25” And the try typing in what the client says in the sample SMTP communication on wikipedia with the example address changed to the domain that you want to test. If that works, but sending email didn’t, you’ll need to investigate your DNS setup.

Handling the Rails Action

The target url I put in my mail script was http://www.craigambrose.com/emails, so the mail is going to get POSTed to that resource. With normal rails resource routes, that means that we’re expecting to handle the email in the create action of the EmailsController. That seems very sensible to me. My script puts the unparsed email into params[:email].

To parse it with TMail, all you need to do is:

Alternatively you could pass it to the “receive” method of any ActionMailer derived class, which does the above automatically.

I’ve had some reports that TMail is both a little slow, and also not quite up to parsing all the possible ways that an email might be encoded in the big bad world. That’s a subject for another blog post.

Final Performance Note

When postfix is calling your script, it makes so that only a certain number of calls are occurring concurrently, the default is 20, which seems pretty good to me. If you’d like to tweak this, use the following setting in main.cf (and don’t forget to reload postfix afterwards).

Acknowledgments

Setting up servers is not my area of expertise. Many thanks to Andrew Snow of Octopus for the postfix help and Pete Yandell for sharing some of the lessons learned on his great mailing list site 9cays